How Conversational AI Will Change Customer Service
By 2020, approximately 20.4 billion devices are estimated to be connected to the internet [http://www.zdnet.com/article/iot-devices-will-outnumber-the-worlds-population-this-year-for-the-first-time/] . These IoT devices are getting smarter, connecting to intelligent applications [https://datafloq.com/read/the-top-7-big-data-trends-for-2017/2493], such as Amazon’s Alexa or Apple’s Siri, and helping consumers make
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